Privacy Policy | The Cove Counselling and Wellbeing

Effective Date: 4th July 2025
Last Updated: 4th July 2025

The Cove Counselling and Wellbeing is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website or submit an enquiry via our contact form.

1. Who We Are

Data Controller: N Duff
Contact Information:
Email: naomi@thecovecw.org.uk
Address: 468 Shore Road, Newtownabbey, BT37 0AB

2. What Personal Data We Collect

When you use our website or fill out the enquiry form, we may collect:

Full name
Email address
Date of Birth
Phone number (optional)
Any information you provide in the message box
IP address and basic technical information for security and analytics

We do not request detailed clinical or sensitive health data through the website form. If you become a client, a separate privacy notice and contract will cover the handling of therapeutic records and sensitive personal data.

3. Legal Basis for Processing

We collect and process your personal data based on one or more of the following lawful grounds under the UK GDPR:

Consent – when you voluntarily submit your data via the enquiry form.
Legitimate interest – to respond to your enquiry and operate our services.
Legal obligation – to comply with UK legal or regulatory requirements.

4. How We Use Your Data

We use your personal data to:

Respond to your enquiry or request
Provide information about our services
Schedule consultations or appointments
Improve website functionality and user experience

We do not use your data for marketing without your explicit consent.

5. Who We Share Your Data With

We will not share your personal information with third parties for marketing.

We may share it with:

Our website hosting provider or IT support, under data processing agreements
Professional advisors (e.g. legal or insurance) if necessary
Law enforcement or regulatory authorities if required by law

All third parties are required to handle your data in accordance with UK data protection law.

6. Data Retention

We will retain your enquiry information for a maximum of 12 months unless you become a client, in which case further retention and processing rules apply under a separate policy.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing in certain circumstances
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at: info@thecovecw.org.uk

8. Security

We take reasonable technical and organisational precautions to protect your personal data from loss, misuse, or unauthorised access.

However, please note that data transmission over the internet is never entirely secure. If you are concerned about submitting information via our contact form, you may contact us directly by phone or email.

9. Cookies and Analytics

We may use basic cookies or analytics tools (e.g., Google Analytics) to monitor website performance. These do not collect personal data. You can adjust your browser settings to manage cookies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The most recent version will always be posted here with the latest effective date.

11. Contact Information

If you have any questions or wish to exercise your data protection rights, please contact:

The Cove Counselling and Wellbeing
Email: info@thecovecw.org.uk
Address: 468 Shore Road, Newtownabbey, BT37 0AB
Website: https://www.thecovecw.org.uk

If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO):
www.ico.org.uk | 0303 123 1113